Refund and Returns Policy

Overview

At Bharat Kesar Company, we strive to ensure your complete satisfaction with every purchase. If you are not entirely happy with your order of our product, we are here to help. Please review our Return and Refund Policy below to understand your options and the process for returns and refunds.

1. Eligibility for Returns and Refunds

To be eligible for a return and refund, the following conditions must be met:

Proof of Purchase: You must provide a valid receipt or order number.

Timeframe: You must request a return within 7 days of receiving your order.

Condition: The product must be unopened, unused, and in its original packaging.

2. How to Initiate a Return

To initiate a return, follow these steps:

Contact Us: Email us at support@bharatkesarco.com or call us at 2313463434 within the eligible timeframe. Provide your order number, the reason for the return, and any supporting photos (if applicable).
Return Authorization: We will review your request and provide you with a Return Authorization Number (RAN) and instructions for returning the product.
Ship the Product: Pack the product securely in its original packaging and include the RAN. Ship it to the address provided in the return instructions.

Note: You are responsible for the return shipping costs unless the return is due to an error on our part (e.g., wrong item shipped or defective product).

3. Refund Process

Once we receive and inspect your returned product, we will notify you of the approval or rejection of your refund. If approved:

Refund Method: Your refund will be processed to the original payment method within [Insert Number, e.g., 5-10] business days.
Partial Refunds: If only part of your order is returned, a partial refund will be issued for the eligible items.
Shipping Costs: Original shipping costs are non-refundable unless the return is due to our error.

4. Damaged or Defective Products

If you receive a damaged, defective, or incorrect product, please contact us immediately at [Your Contact Email] or 436435454. We will arrange for a replacement or refund at no additional cost to you. Please provide photos of the damaged or defective product to assist us in resolving the issue quickly.

6. Cancellations

If you wish to cancel your order, please contact us as soon as possible. If your order has not yet been shipped, we will process a full refund. If the order has already been shipped, you will need to follow the return process outlined above.